3CX Phone Systems

Understanding 3CX Phone Systems: What They Are and How They Can Benefit Your Communications

In today’s fast-paced world, communication is key to success in business. With so many different phone systems available, it can be challenging to choose the right one for your organization. However, 3CX phone systems have been gaining traction in recent years due to their versatility, scalability, and cost-effectiveness. In this article, we’ll explore what 3CX is, how it works, and the benefits it can offer your organization. We’ll also answer some frequently asked questions and provide real-world examples of companies using 3CX to streamline their communication processes.

What is 3CX Phone System?

3CX is a software-based phone system that operates on IP (internet protocol) networks. It is designed to replace traditional PBX (private branch exchange) systems, allowing businesses to make and receive calls over the internet rather than using traditional phone lines. This makes it a cost-effective alternative to traditional phone systems, as it eliminates the need for expensive hardware and maintenance costs.


How Does 3CX Work?

3CX operates by routing calls through your existing IP network, rather than traditional phone lines. This means that calls are made and received using VoIP (voice over internet protocol) technology, which converts audio signals into digital data that can be transmitted over the internet. 3CX can work with a variety of devices, including IP phones, VoIP gateways, softphones, and mobile devices. It also supports a wide range of features, such as call forwarding, voicemail, call recording, and more.

Benefits of 3CX Phone Systems

There are several benefits of using a 3CX phone system for your business, including:

  1. Cost Savings: 3CX eliminates the need for expensive hardware and maintenance costs associated with traditional phone systems. It also allows businesses to make and receive calls over the internet, which can significantly reduce call charges.
  2. Scalability: 3CX is highly scalable, allowing businesses to easily add or remove extensions as needed. This makes it ideal for growing organizations or those with fluctuating staffing levels.
  3. Remote Working: 3CX allows employees to make and receive calls from anywhere with an internet connection. This makes it ideal for businesses with remote or distributed teams.
  4. Advanced Features: 3CX offers a wide range of advanced features, such as call recording, voicemail, call forwarding, and more. This can help businesses to streamline their communication processes and improve productivity.

3cx phone systems


Real-World Examples of 3CX Phone Systems

3CX has been a game changer for numerous businesses, enabling them to enhance their internal and external communication in a cost-effective and creative manner. By improving productivity, mobility, and customer satisfaction, while also reducing administration and costs, 3CX has become a go-to solution for businesses of all sizes worldwide. Here are some examples of real-world organizations that have implemented 3CX phone systems:

  • NHS Case Study: “The new system has dispelled all our hang ups about hosted telephony and new technologies. We have had a consistent and reliable service and the call quality has been great. The installation was very smooth with no disruption, and staff have been transferring and making calls with ease from the offset.”
    Peter McIntyre, Practice Manager at Vesper Road

          Read case study here.

  • Apoel FC Case Study: “Switching to 3CX has assisted our company in better communication with all our employees with remote extensions, and overall customer satisfaction has increased since everyone can now be easily reached through 3CX.”
    Nektarios Petevinos, Head of Communications at APOEL FC.

          Read case study here.

  • Holiday Inn Express Velizy Case Study: “3CX offered immense cost savings without sacrificing features that are so important to hospitality today. We also wanted to be able to use DECT phones all around the hotel and put VoIP technology in all 111 rooms, which 3CX made incredibly easy. Simply put, the hotel industry and 3CX go hand in hand.”
    Mr. Pouzet, Deputy Director at Holiday Inn Express Velizy

         Read case study here.



Yes, 3CX can work with a variety of devices, including IP phones, Voice gateways, softphones, and mobile devices. This means that you can integrate 3CX into your existing communication infrastructure without the need for significant hardware upgrades.

Yes, 3CX is designed to be user-friendly and intuitive, with a range of features that can be easily configured through its web-based management console. It also offers a range of training and support options to help you get the most out of the system.

3CX offers a range of security features, such as HTTPS encryption, firewall protection, and automatic updates. It also supports a range of security protocols, such as TLS and SRTP, to ensure that your communications are protected from unauthorized access.


Why Choose Us?

As a certified 3CX partner in Cyprus, we have the expertise and experience to provide you with the best possible service and support for your 3CX phone system. Here are just a few reasons why you should choose us:

  • Expertise: Our team of 3CX advanced certified engineers has extensive experience in designing, implementing, and supporting 3CX phone systems of all sizes and complexities.
  • Support: We offer a range of remote support packages to ensure that you have the assistance you need, when you need it. And with every license purchase, you’ll receive 3 hours of FREE remote support.
  • Customization: We understand that every business is unique, which is why we offer customized solutions that are tailored to your specific needs and requirements.
  • Competitive Pricing: We offer competitive pricing on all of our 3CX licenses and support packages, so you can be sure that you’re getting the best possible value for your money.

So if you’re looking for a reliable and experienced partner to help you implement and support your 3CX phone system, look no further than our team of certified professionals. Contact us today to learn more about how we can help you take your communication systems to the next level.


In summary, 3CX phone systems are a versatile, cost-effective, and scalable alternative to traditional phone systems. By using VoIP technology to make and receive calls over the internet, 3CX can help businesses to reduce their telephony costs, improve communication between staff and clients, and streamline their communication processes. Whether you’re a small business or a global corporation, 3CX has the features and flexibility to meet your communication needs.

At our online shop, we offer 3CX licenses for the Pro and Enterprise editions. Whether you prefer a self-managed or 3CX-hosted solution, we have you covered. In addition, we offer remote support packages to ensure that you have the assistance you need, when you need it. And with every license purchase, you’ll receive 3 hours of FREE remote support. So if you’re ready to upgrade your communication systems and take advantage of all that 3CX has to offer, be sure to purchase your license today from us.

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